Privacy Policy

Effective date: 31 August 2026
Last updated: 31 August 2026

1. Who we are

Tuco Kids is operated by Unbottle Private Limited (“Tuco Kids”, “Tuco”, “we”, “us” or “our”).
Our business address is:
504, 5th Floor, Sakti Statesman, Outer Ring Road, Bellandur, Bengaluru Urban, Karnataka – 560103, India
This Privacy Policy explains how we collect, use, store, share and protect your personal data when you visit or use:

• tucokids.com

• your Tuco Kids account

• product quizzes and recommendation tools

• loyalty, rewards and referral programmes

• customer support channels

• marketing communications

• other services that link to this Privacy Policy

2. The information we collect

Depending on how you interact with Tuco Kids, we may collect the following information.

Information you provide to us

Contact and account information, such as your name, email address, mobile number and account details.
Order information, such as products purchased, order value, billing and delivery address, order status, returns, replacements, cancellations and refunds.
Payment information, such as payment status, transaction references and payment method information received from our payment partners. We do not store your full card number, CVV, PIN or OTP.
Customer support information, including messages, emails, calls, complaints, product questions and return or refund requests.
Preferences and quiz responses, including information you provide when using a product, skin, hair or recommendation quiz.
Reviews and other content, including ratings, reviews, photographs, testimonials or other content you choose to submit.

Information collected automatically

When you use our website or Services, we may collect:

• IP address

• device type

• browser and operating system

• approximate location based on IP address

• device or session identifiers

• pages viewed

• links clicked

• cart activity

• login activity

• referring pages

• timestamps and error reports
  We may collect this information directly or through our approved service providers.

Information from other sources

We may receive information from payment providers, delivery and order-tracking partners, ecommerce providers, authentication providers, loyalty and referral providers, and other service providers used to operate our Services.
We use this information only for purposes described in this Privacy Policy or otherwise communicated to you.

3. How we use your information

We use personal data to:

• create and manage your account

• process and deliver your orders

• process payments, returns, cancellations and refunds

• provide customer support

• respond to questions and complaints

• send important order and service-related communications

• provide product recommendations or quiz results you request

• operate our loyalty, rewards and referral programmes

• improve our website, products and customer experience

• conduct website testing and optimisation

• prevent fraud, abuse and security incidents

• maintain records required by law

• comply with tax, accounting, consumer-protection, product-safety and other legal requirements

• establish, exercise or defend legal claims
  Where required by applicable law, we will ask for your consent before using your information for marketing, analytics, personalisation or advertising.
  You can purchase products from Tuco Kids without agreeing to optional marketing or advertising activities.

4. Marketing communications

If you choose to receive marketing communications, we may send you information about:

• new product launches

• offers and promotions

• parenting and product-related content

• Tuco Kids news and updates
  You can unsubscribe from marketing emails or messages at any time using the unsubscribe option provided or by contacting us.
  Withdrawing marketing consent will not affect important transactional communications, such as order confirmations, delivery updates or refund information.

5. Product quizzes and recommendations

Some Tuco Kids experiences may ask you questions about preferences, skin, hair or product needs to provide a product recommendation.
We use the information you provide to generate the recommendation you requested.
Unless we separately ask for your permission where required, we will not use your quiz responses for unrelated advertising or marketing purposes.
You may choose not to use a recommendation tool and can browse our products directly.

6. Cookies and similar technologies

We use cookies and similar technologies to operate and improve our website.
These technologies may help us:

• operate website and checkout functionality

• remember your preferences

• understand how visitors use our website

• improve website performance and customer experience

• measure the performance of our marketing and advertising, where applicable
  Some of these technologies may be provided by third-party service providers.
  Where required by applicable law, we will seek your consent before using non-essential cookies or similar technologies.
  You may also control cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

7. Children's personal data

Tuco Kids creates products for children. However, our website purchases, accounts, newsletter subscriptions and general online interactions are intended to be managed by parents, guardians or other adults.
We do not knowingly collect personal data directly from a child unless the relevant feature has been specifically designed to comply with applicable law.
Where we process a child's personal data, we will take the steps required by applicable law, including obtaining consent from a parent or lawful guardian where required.
We will not knowingly use children's personal data for targeted advertising or process it in a manner that is prohibited by applicable law.
If you believe a child has provided us with personal information without the required parental or guardian involvement, please contact us at support@tucokids.com.

8. Who we share your information with

We do not sell or trade your personal data.
We may share personal data with trusted service providers where necessary to operate our business and provide our Services. These may include providers that help us with:

• website and ecommerce infrastructure

• checkout and payment processing

• shipping, delivery and order tracking

• loyalty and rewards programmes

• account and authentication services

• website testing and optimisation

• customer support and communication

• analytics and marketing, where permitted
  We may also share personal data with courier and fulfilment partners, professional advisers and other service providers necessary to operate our Services.
  We may disclose information:

• where required by law

• to comply with legal or regulatory obligations

• in response to a valid court, regulatory or government request

• to protect our rights, customers or business

• in connection with a merger, acquisition, investment or restructuring
  Our service providers are permitted to process personal data only as necessary to provide services to us and subject to appropriate contractual and security requirements.

9. Processing outside India

Some of our service providers may process or store personal data outside India.
Where this happens, we will comply with applicable Indian law and any restrictions or requirements relating to cross-border processing of personal data.

10. How long we keep your information

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, unless a longer period is required or permitted by law.
For example:

• account information is generally retained while your account remains active

• order and transaction information may be retained for tax, accounting, consumer-protection and legal purposes

• customer-support records may be retained to resolve complaints or legal issues

• marketing information is retained until you withdraw consent or unsubscribe, subject to limited records needed to respect your preferences

• quiz information is retained only for as long as necessary to provide and maintain the relevant recommendation or feature

• loyalty and rewards information is retained while your account or participation remains active, subject to legal requirements
  When personal data is no longer required, we will delete it, anonymise it or otherwise make it no longer identifiable, subject to applicable legal requirements.

11. How we protect your information

We use reasonable technical and organisational measures designed to protect personal data from unauthorised access, loss, misuse, alteration or disclosure.
These measures may include:

• access controls

• authentication measures

• restricted employee access

• encryption or other appropriate security protections

• security monitoring

• vulnerability management and system updates

• backups and recovery measures

• employee training

• contractual and security requirements for service providers

12. Data breaches

If we become aware of a personal data breach, we will investigate and take appropriate steps to contain and address the incident.
Where required by applicable law, we will notify affected individuals and relevant authorities.

13. Your privacy rights

Subject to applicable law, you may have the right to:

• ask for a summary of the personal data we process about you

• request information about how your personal data has been processed

• request correction of inaccurate or outdated personal data

• request completion of incomplete personal data

• request deletion of personal data where applicable

• withdraw consent for processing based on consent

• raise a privacy grievance

• nominate another individual to exercise applicable rights on your behalf in circumstances permitted by law
  To make a privacy request, please email:
  support@tucokids.com
  Subject: Privacy Request
  Please include enough information for us to identify your account or order and understand your request.
  We may ask for reasonable information to verify your identity and protect your data from unauthorized access.

14. Privacy contact and Grievance Officer

Data Fiduciary: Unbottle Private Limited
Grievance Officer: Amulya
Email: support@tucokids.com
Telephone: +91 9207245500
Address: 504, 5th Floor, Sakti Statesman, Outer Ring Road, Bellandur, Bengaluru Urban, Karnataka – 560103, India
We will address privacy requests and grievances in accordance with applicable law.

15. Third-party websites and services

Our website may contain links to third-party websites, marketplaces, social-media platforms or other services.
These third parties operate independently and have their own privacy practices. We are not responsible for the privacy practices of third-party services.
We recommend reviewing their privacy policies before providing them with personal information.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices or legal requirements.
When we make changes, we will update the “Last updated” date at the top of this page.
Where required, we will provide additional notice or obtain fresh consent.

17. Fraud and phishing warning

Tuco Kids will never ask you to provide your password, OTP, PIN, CVV or full payment-card number through an unsolicited phone call, message, email or social-media communication.
If you receive a suspicious communication claiming to be from Tuco Kids, do not share any sensitive information or make a payment.
Please report it to:
support@tucokids.com
+91 9207245500