Tuco Kids: Privacy Policy

Tuco Kids – Data Privacy & Information Security Policy

1. Why This Policy Exists

At Tuco Kids, we value the trust of our customers, employees, partners, and vendors. This policy ensures that any data we collect—whether personal, financial, or related to our business—is protected from misuse, loss, or unauthorized access.

We follow Indian laws (like the IT Act, 2000) and international standards (like GDPR) to handle data responsibly and securely.

2. What This Policy Covers

This policy applies to:

• Contractors, advisors, and anyone acting on behalf of Tuco Kids
• Anyone who shares their data with us—customers, vendors, employees, service providers
• All data we collect—customer details, business info, financial data, etc.
• All devices and software used to store and process information

3. Types of Data We Handle

4. Why We Collect Data

We collect and use data only for specific and legitimate reasons, such as:

• Providing and improving our products or services
• Delivering orders
• Running marketing campaigns (if consent is given)
• Complying with legal obligations

5. Data From Different Groups

A. Customers

• For delivering products, offering support, and personalizing experiences
• For marketing, with consent
• For analytics to improve our services

B. Vendors & Partners

• To maintain business relationships
• To process payments
• To comply with legal contracts

C. Website Visitors

• To analyze browsing behavior (non-personal data)
• To enable contact and support

6. Who Can Access the Data?

• Only employees who need specific data to do their job can access it.
• We never sell personal data.
• If third parties (like IT providers) access data on our behalf, they must sign NDAs and follow our privacy rules.

7. How Long We Keep Data

We keep data:

• Only as long as needed to serve the purpose for which it was collected
• While the person is associated with Tuco Kids (as employee, customer, etc.)
• For as long as legally required

8. Your Rights

You can:

• Ask what data we hold about you
• Request changes to incorrect or outdated info
• Withdraw your consent
• Ask us to delete your data (where applicable)
• Ask us to limit or stop processing your data

To raise a request, contact our Grievance Officer (support@tucokids.com).

9. Sharing Information with Others

We only share your data:

• With your consent
• If required by law or court order
• With partners who are helping us operate (and have signed confidentiality agreements)

We do NOT sell or trade your personal data.

10. How We Keep Data Safe

• Data is classified and stored securely (physical and digital)
• Access is restricted and logged
• Regular security audits are conducted
• Anti-virus and anti-malware systems are used
• Laptops, USBs, and drives must be encrypted
• Social media access on work devices is limited

11. What Happens if Something Goes Wrong

• Any suspected breach will be investigated by our Grievance Committee
• Disciplinary action may be taken, including termination or legal proceedings
• We will notify affected individuals and take corrective steps

12. Training & Communication

• Refresher sessions are held periodically
• The policy is shared with all vendors and partners

13. Roles & Responsibilities

14. Grievance Officer

For questions, changes, or concerns about your data, contact support@tucokids.com or +91 9207245500

15. Review & Updates

• This policy is reviewed annually or as needed.
• Changes must be approved by the Founders and Board.