Tuco Kids – Return & Refund Policy
Returns & Refunds
We take pride in creating safe, effective natural products suitable for all skin types. However, if you face any issues, we’re here to help.
Important: Please record an unboxing video while opening your package for faster resolution. Requests without valid proof may not be accepted.
A. Eligible returns/replacements
We accept returns/replacements only in the following cases:
- Wrong product delivered
- Expired product delivered
- Damaged product (physical damage)
- Missing product
Requests must be raised within 2 days of delivery with pictures and an unboxing video.
B. Steps to request a return/refund
- Raise a request via Email (support@tucokids.com) or WhatsApp (+91 9207245500) with your order ID, pictures, and unboxing video.
- Our team will review your request within 24 working hours.
- If approved, our courier partner will collect the product.
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Once received and verified, we will issue a replacement or refund within 5–7 business days.
C. Non-refundable cases
- Opened, used, or altered products
- Requests raised after 2 days of delivery.